Location- Andheri
Experience – 1-4 years
Salary- 2.5-4.5 lacs
Job Title: Inside Sales Executive – US Process
No of Vacancy: 2
Job Location :Andheri
Years of Experience :1 year
Salary Range : 4 LPA
Working Days : Monday to Friday ( Rotational Shifts)
Prefer male candidates only as it is shifts.
Job description:
– Good Command in telephonic Communication with Fluent English and any south language, customer service experience.
– To look after the whole gamut of CRM function. He will be responsible for post-sales activities.
– Developing harmonious relation with customers.
– Acts as a single point of contact for clients right from design confirmation until handing over.
– Handling Customer Interaction via e-mails, phone calls.
– Maintaining the track sheet. Updating the project status on a regular basis
– Implementation of the process laid down for dealing with customers, ensuring timely response to all their queries in a transparent manner.
– Resolving customer complaints quickly and efficiently. Keeping customers updated on the project status.
Required Candidate profile:
• The candidate should possess excellent verbal and written communication skills.
• Experience required Minimum 1yr Experience in Customer service handling Inbound calls
– good knowledge of basic computer applications
• He must be well versed in Phone collections, retention, Case conversion, Cross selling and Escalation Handling.
• Candidate having good communication in English and presentable personality is requiredSpearheading Monthly Information System (MIS) reports which include sales analysis, variance analysis, operating profit bridge, purchase cost analysis, product costing, price realization and trend reporting to fine-tune financial performance.
Qualifications:
Any Graduate Excellent communication and interpersonal skills.
Ability to work collaboratively in a team and interact effectively with Clients.